Refund Policy

Last updated: June 27, 2024

General Provisions

This Refund Policy outlines the terms and conditions under which Tarnul Bexor provides refunds for purchases made through our online platform. By purchasing our masterclass content or services, you acknowledge that you have read, understood, and agree to be bound by this policy.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues that prevent access to purchased content despite reasonable troubleshooting efforts
• Duplicate charges for the same purchase
• Unauthorized transactions made without your consent
• Significant discrepancies between the advertised content and the actual delivered material

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• After you have accessed or viewed more than 25 percent of the purchased masterclass content
• If you simply change your mind after purchase
• If you lack the necessary equipment or technical capabilities to access the content
• If you violate our terms of service or acceptable use policy
• For purchases made more than 30 days prior to the refund request

Refund Request Process

To request a refund, you must:

1. Contact our support team at info@tarnulbexor.com within 30 days of your purchase
2. Provide your order number and the email address associated with your account
3. Clearly explain the reason for your refund request
4. Provide any relevant documentation or evidence supporting your claim

Processing Time

Once we receive your refund request, we will review it and notify you of our decision within 5 business days. If your refund is approved, it will be processed within 10 business days. The refund will be credited to the original payment method used for the purchase.

Partial Refunds

In certain situations, we may offer partial refunds at our discretion. This may occur when:

• You have accessed a limited portion of the content
• Technical issues affected only part of your learning experience
• A promotional discount was applied that affects the refundable amount

Technical Support Before Refund

Before processing a refund request related to technical issues, we may require that you work with our technical support team to attempt to resolve the problem. We are committed to ensuring that all users can access the content they have purchased.

Subscription Services

For subscription-based access:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• No refunds will be provided for partial subscription periods
• You will retain access to content until the end of your paid subscription period

Promotional and Discounted Purchases

Content purchased using promotional codes, during special offers, or at discounted rates is subject to the same refund policy. However, if a refund is issued, the amount refunded will be the actual amount paid, not the original full price.

Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis. Factors we may consider include:

• Documented extenuating circumstances
• Long-standing customer relationship
• Nature and severity of the issue experienced
• Good faith efforts to resolve the matter

Fraudulent Requests

We take fraudulent refund requests seriously. If we determine that a refund request is fraudulent or abusive, we reserve the right to:

• Deny the refund request
• Suspend or terminate your account
• Take appropriate legal action
• Report the matter to relevant authorities

Currency and Exchange Rates

Refunds will be issued in the same currency as the original purchase. We are not responsible for any currency conversion fees or exchange rate fluctuations that may occur between the time of purchase and the time of refund.

Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

• Email: info@tarnulbexor.com
• Phone: +380637425760
• Address: Raisy Okipnoi St, 8, Kyiv, Ukraine, 02000

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy. We encourage you to review this policy periodically.

Governing Law

This Refund Policy shall be governed by and construed in accordance with applicable laws. Any disputes arising from this policy will be resolved through appropriate legal channels.